Horsewears is primarily a horse blanket laundry and repair business however we wash items besides horse blankets, including but not limited to saddle pads, protective leg wraps, dog coats, dog beds, sheep and goat coats car covers, area rugs.  Items are machine washed in commercial washers, water temp is 26 °C (80° F). It is your responsibility to determine if the item you are submitting is machine washable. You can visit the manufactures website or call their customer service for guidance. Please contact us if you are not sure. Horsewears is not responsible for shrinkage, damage or fading. Blankets for repair only have a higher minimum charge than blankets which are submitted for wash and repair. Items must be clean for repair.  Items for repair only need to be in a clean bag and not accompany a dirty item in the same bag. 
If you want repairs done you have 2 choices on the request form.  If you know that the item needs repair mark ‘repair’.  If you don’t know or don’t remember then mark ‘repair if necessary”. If you leave it blank then no repairs will be done.  Repairs are focused on safety and function, not cosmetics or common small stress tears.

We reserve the right to refuse service based on the condition of an item including but not limited to, excessive hair which cannot be removed, physical evidence of live rodents, snakes, active bee hives or nests, greasy or oily stains.  We reserve the right to refuse service based on aggressive, rude or threatening behavior.

 The turnaround goal is 2 weeks but may be shorter or longer depending on the number of blankets in for service.  If you need an item within a certain time frame please discuss it with us to determine if we can meet your need.

Blankets dropped off at Horsewears need to be picked up promptly once you are notified that they are ready.   Blankets left at Horsewears > 45 days (after the initial notification) may become the property of Horsewears. We will call, text or email you 1 time to remind you that you have items for pick up.

 We need your cooperation to identify and get the correct blanket back to its owner. Blankets or other items submitted for service need to be bagged with a completed request form or equivalent information in each bag. 
Please don’t use a blanket or other type of bag that you want to get back. We do not have a method or space to keep track of these.
Please make sure that your name and contact information is legible on the request form.  The request form is available as a download on the website or we can send you a copy if you contact the office and request one.
Blankets which do not have any written information in the bag may not be picked up or serviced. Having your name on the blanket or writing on the outside of the bag does not qualify as a service request.
Blankets may be dropped off at Horsewears, or one of our collection sites, Wilco in Canby or Union Mills Feed Store. The collection site may have an upcharge to compensate for their blanket handling and floor space. You will pay the feed store directly when you pick up the blankets.  Blankets left over 45 days at either collection site will be returned to Horsewears and there will be an additional fee of $25 added to the bill.  If there is no customer response then the items become the property of Horsewears and the customer will be refused further service.
For service at barns/stables we provide a delivery list so you know when your blanket was delivered.  We have no control over blankets once they have been delivered to a barn/stable.

Horsewears accepts the following forms of payment:
Cash, check and Venmo. Payment is expected when you receive the invoice.
Checks which are returned due to insufficient funds will be assessed the bank fee plus a handling charge based on the legal limit for the state of Oregon.
Customers who have outstanding balances > 30 days will be notified by e-mail, text or telephone.  Failure to bring the account to a zero balance may cause us to refuse further service and withhold any blankets that are currently in the shop. 

We strive for your complete satisfaction. Please reach out if you have questions or are not satisfied with the quality of our work.  We want the opportunity to provide great service so let us know if something isn’t right.   We always appreciate kind words via a Google review.